Hospitality
Every room the same, managed from one place
Hotel TV, in-room entertainment, lobby signage and back-of-house AV on the LG and Samsung hospitality platforms — rolled out floor by floor without emptying the hotel.
The brief
What usually arrives
A guest forms an opinion of the television in about four seconds: whether it greets them by name, whether their own phone will cast to it, and whether the remote makes any sense at all.
Judged in the room. Operated from a cupboard.
Behind that four seconds, somebody has to update four hundred rooms without walking into any of them, keep the channel line-up right for a guest mix from a dozen countries, and swap a failed panel in an occupied suite before the guest gets back from dinner.
Both halves have to be right. A beautiful welcome screen that takes a technician three hours per floor to change is not a working system.
Scope
What sits inside the contract
LG and Samsung hospitality platforms: personalised welcome, casting from the guest's own device, and a remote a tired traveller can work out without help.
Headend, channel line-ups, in-house information channels and language sets matched to who actually stays with you.
Configure, update and monitor the whole estate from one console — including which rooms are showing a fault this morning.
Lobby and lift-lobby signage, wayfinding, restaurant, spa and pool displays built to the same visual standard as the guest rooms.
Ballrooms, meeting rooms and conference facilities on one control standard, so banqueting staff do not need a different procedure per room.
Spares held locally and panel swaps scheduled around occupancy rather than around our diary.
How a rollout runs
A pilot floor before four hundred rooms
The order matters here, so it is worth stating. Nobody should discover a problem with the guest interface on the three hundredth room.
Room types, existing cabling, headend position and the realistic access window per floor. Occupancy sets the programme, not the other way round.
One floor built completely, including the welcome screen, casting and central management. Your team lives with it before we go further.
Floor by floor around occupancy, with each room handed back the same evening. Progress is visible in the management console, not in a spreadsheet.
Training for front office and engineering, documented configuration, local spares in place, and an agreed response time.
Next step
Send us the room count
Room types, floor count and your current in-room setup. We will come back with a pilot-floor proposal and a realistic rollout programme.